Shipping policy

Once your order has been successfully completed, you will receive an email from us confirming the dispatch of your parcel.


SHIPMENT

Comfortly ships internationally, but please not that we are not able to ship to PO boxes or APO/FPO.

Free shipping is offered for all orders.

Orders are processed as quickly as possible, usually within 5 working days from the payment date, so they should reach you within two weeks.

All items are being sent Mon-Fri 9am-4pm via UPS Courier Service, DHL, GLS, DPD or local post service. It ensures your ability to track where the goods are from their dispatch from our office to the safe arrival right to your hands.

IMPORT DUTIES

Sometimes additional charges may be applied from local customs office. Duties and taxes assessed by customs are the responsibility of the customer. When in doubt, write us an email or contact your local customs office for more information.

RETURNS

We provide 14 days policy to return your online purchased items.

If for some reason you decided to return our product, please contact us and we will provide you a shipping label. Place the label on your parcel and drop it off at the nearest UPS Access point. Return costs 20GBP for EU customers and 40GBP for non EU customers.

In order to receive the refund, item has to be new and undamaged. If the returned item fits the requirements, we will refund the original price paid for the return goods within a week. The refund will exclude shipping costs. We will contact you as soon as we receive your returned package.

For more questions get in touch via email info@comfortly.com or contact form.

CONTACT

Email: info@comfortly.com
Phone: +44 7867 973115 (Please call us from 8 AM till 4 PM)
Address: GRIZAS LTD 27 Old Gloucester Street, London, WC1N 3AX, UK